Privacy Policy

Data Collection and Usage

We collect and process personal data to provide exceptional automotive repair and retail services. Our data collection practices are transparent and purposeful, ensuring we gather only the information necessary to serve you effectively.

• Personal identification information (name, address, phone number, email)
• Vehicle information (make, model, year, VIN, service history)
• Payment and billing information for transactions
• Service preferences and communication history
• Website usage data and cookies for improved user experience
• Location data when using our mobile services

We use this information to schedule appointments, provide accurate estimates, maintain service records, process payments, and communicate important updates about your vehicle's maintenance needs.

Legal Basis for Processing

Under GDPR and applicable privacy laws, we process your personal data based on:

Processing Purpose	Legal Basis
Service delivery and contract fulfillment	Contractual necessity
Marketing communications	Consent or legitimate interest
Legal compliance and record keeping	Legal obligation
Business operations and safety	Legitimate interest

Your Rights Under GDPR

Data Protection and Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our comprehensive security framework includes:

• Advanced encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Restricted access controls and employee training
• Secure payment processing systems
• Regular backup procedures and disaster recovery plans
• Compliance with industry security standards

Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share limited data with trusted partners solely for service delivery purposes, including parts suppliers, payment processors, and authorized service partners. All third parties are contractually bound to protect your information and use it only for specified purposes.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Service records are typically maintained for seven years for warranty and legal compliance purposes. Marketing data is retained until you withdraw consent or request deletion.

Cookies and Tracking

Our website uses cookies to enhance user experience, analyze website performance, and provide personalized content. You can control cookie preferences through your browser settings. Essential cookies necessary for website functionality cannot be disabled.

International Data Transfers

If we transfer your data outside your country of residence, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under applicable privacy laws.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent website notices. Your continued use of our services after such modifications constitutes acceptance of the updated policy.